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Paul is the author of Bridges to the Customer's Heart (dubbed The Customer Service Bible) with endorsements from Pascal Dozie (MTN Chairman), Tony Elumelu (UBA Chairman), Ben Ofungwu (ISN Chairman), Dr. Ernest Azudialu Obiejesi (Nestoil GMD), Nkechi Obi (Techno Oil GMD), and many others. Late Richmond Dayo Johnson referred to Paul as "One of Nigeria's most authentic experiential writers." His clients include Fortune 500 and some of Nigeria's biggest corporations.

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